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Publicado 2022-09-12

Social Media Community Manager Teletrabajo


Tipo trabajo: En remoto
País: México
Ciudad: Ciudad de México
Experiencia: Con experiencia previa
Empresa: The Social Element

Descripción de la oferta

***Please note that this is not currently an open vacancy. We recruit for these roles on a freelance/fixed term basis regularly throughout the year so please apply to register your interest if you wish to be part of our talent pool for future exciting opportunities with The Social Element team, and we will get in touch once an opportunity arises.***

Our Community Managers protect our clients’ brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.

📱 Are you social media savvy and wish to start your career in the industry?

🧑‍🤝‍🧑 Do you genuinely care for delivering exceptional customer service experience?

💬 Do you have an outstanding level of Spanish (LATAM)?

If your answer is yes, keep reading! 😊

As a Community Manager, you’d be responding to comments, complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels. This will be in line with each individual client’s social media strategy, tone-of-voice and brand guidelines so that you can communicate with their customers efficiently and effectively.

Working Hours 🕑

Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.

Child Protection

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

💬 Excellent Spanish (LATAM) level: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
🧑‍🤝‍🧑 Background experience: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
📱Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
📈 A confidence with digital technology: you know the latest trends in social media like the back of your hand.
✨ A self-motivated social media expert who is comfortable working remotely.

🛫 If you have any experience working in either tourism and/or the hospitality industry that would be amazing!

IT Policy 💻

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

  • Operating system Windows 10 64bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.
  • i5 7th generation or faster 64-bit (x64) processor
  • At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)
  • 40 GB available HDD (SSD is recommended)
  • A Webcam and headset (used for internal purposes)
  • Android or iOS device for 2FA
  • Chromebook & Linux not compatible

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Social Element values

Work according to the company values

Do it Well 💪

Be One Team 🧑‍🤝‍🧑

Do the Right Thing ✔️

Keep Pioneering 💡

Make Them Smile 😃

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

How To Apply 🖊️

Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video.💙

  • A summary of your language skills and which language(s) you are applying for
  • Whether you are applying for moderation or community management (or both)
  • Details of your social media experience
  • Why you are interested in working with The Social Element


Pincha en el botón para obtener el correo de la empresa

Ver E-mail

info@thesocialelement.agency

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